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Privacy Policy

Privacy & Your Personal Data

City Ceramics is committed to protecting the privacy of our users and customers. This privacy policy is to inform you as to how we gather and use your information.

This applies to information collected by us, or provided by you, either through account application, through our website, over the telephone or in any other way. It is also to help you in making decisions when using our website, products and services. Please take a few minutes to read and understand our policy.

All personal data shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data.

If you would like to know more about what information we collect from you, or to exercise any of your rights as set out below, please write to us at:

.(JavaScript must be enabled to view this email address)

F.A.O Neil Barker
City Ceramics
Quarry Lane
West Sussex
PO19 8NY

What information do we collect on our website?

When visiting our website you may provide us with information such as your name, address, postcode, email address, home or mobile phone number. You may provide this information in many ways such as; subscribing to receive updates/offers from us, or by corresponding with us by email.

We may also collect information about your computer such as, IP address, operating system, browser type and geographical location, for system administration purposes.

How we use your information

We will hold, use and disclose your information for our legitimate business purposes including:

  • To keep you up to date about important changes to our business.
  • To advise of any offers, industry updates, events etc. (you will be given an opt-out option).
  • To help us apply profiling technology so we can analyse our customer’s engagement, activity and interests so to tailor our content to you.
  • To answer your queries.
  • To provide further services to you by sharing your information with trusted third parties.
  • To release information regulatory or law enforcement agencies, if we are required to do so.

The legal basis for processing your information

  • Under GDPR, the main grounds that we rely on in order to process your information are the following:
  • Necessary for compliance with a legal obligation that we are subject to. We may also be obliged by law to disclose your information to a regulatory body or law enforcement agency.
  • Necessary for the purposes of legitimate interests- either we, or a third party, will need to process your information providing that those interests are not overridden by your rights and freedoms, including your right to have information protected. Our legitimate interests include; responding to requests, optimising our website and customer experience, informing you about our products and services and making sure our operations are conducted in an appropriate and efficient manner.
  • Consent- in some circumstances, we may ask for your consent to process your information in a particular way.

How we share your information

In certain circumstances we will share your information, this may include;

  • Trusted third parties, in order to provide certain services.
  • Regulatory and law enforcement agencies.
  • New business owners, if we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners and their advisors. If this happens you will be sent notification of such event.

How long we hold your information

We will only retain your information for as long as is necessary for the purpose/purposes for which we have collected it, as well as tax reasons.

The criteria that we use to determine retention periods is based on the nature of the data and the purposes for which we are keeping for. 

Your rights relating to your information

You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will always require evidence of your identity before we are able to act on your request.

Right of Access – you have the right at any time to ask us for a copy of the information about you that we hold and to confirm the nature of the information and how it is used. Where we have good reason, and GDPR permits, we may refuse your request, however we will always provide a reason as to why.

Right of Correction or Completion – if information we hold about you is incorrect, incomplete or out of date and requires changes; you have a right to have the information rectified, updated or completed.

Right of Erasure – in certain circumstances you have the right to requestthat information we hold about you is erased. Such as, it is no longer necessary for the purposes of which it was collected.

Right to object/restrict processing – in certain circumstances, you have the right to object to our processing of your information by contacting us at the earlier email address provided.

Right of Data Portability – in certain situations, you have a right to receive any information that we hold about you in a structured, commonly used and machine readable format. This right exists in respect of information that; you have provided to us previously and is processed by us using automated means.

While we are happy for requests to be made, we are not able to guarantee technical compatibility with a third parties organisation’s system.

You can exercise any of the above rights by contacting us at the address and email provided, this is free of charge.

Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request to do with your rights.  


To the extent that we are processing your information based on your consent, you have the right to withdraw your consent at any time.


Similar to other commercial website, our website uses technology called ‘cookies’ and web server logs to collect information about how our website is used. A cookie is a very small text document which often includes an anonymous unique identifier. The site will ask your permission to do this.

Information gathered through cookies and web server logs may include the date and time of visits, sites visited just before ours and sites visited just after. 

Cookies and web servers log files allow us to calculate the number of people visiting our site, the pages on our sites and which parts are most popular.

Changes to our Privacy Policy

This privacy policy can be changed by us at any time. If we change our policy in the future, we will advise you of material changes or updates via email, provided we are holding your email address.


If you are unhappy about our use of information, you can contact us at the address or email above. You are also entitled to lodge a complaint with the UK Information Commissioners Office using any of the below contact methods.

Telephone: 0303 123 11113
Website: https://ico.org.uk/concerns/

Information Commissioners Office
Wycliffe House
Water Lane